Frequently Asked Questions

These are some of the questions we are frequently asked.

Q: What format do we need your logo to be in for us to be able to set it up for Embroidery?
A: Almost any format is acceptable as we need to redraw your logo, however a jpeg would be best. png files are very low res files and sometimes detail is hard to see.

Q: Why do we need to redraw your logo?
A: We need to tell the embroidery program where to put each stitch to ensure your logo looks its best. This can be a time consuming process.

Q: How long will my order take to be completed?
A: This is a hard question to answer accurately as is depends on how fast our suppliers can deliver the stock needed and how busy we are at the time. In most cases we can have your completed order to you within two weeks.

Q: How do I figure out what size shirt I need?
A: It’s always best to come into the shop and try the shirts on, but if that’s not an option, the next best option is to choose one of your own shirts, lay it flat with buttons facing upwards and measure from underarm to underarm. This gives you the half chest measurement which you can then compare with the sizing chart.

Q: How many uniforms should I purchase?
A: This is entirely up to you, however, we would normally suggest one for each day of the week that you work.

Some Rules for Embroidery

Small and embroidery don’t go together, recommended minimum text size is 5mm in height.
Blending on small text and objects does not work very well and most of the times we don’t do it.
Shadow effect on small text does not work.
Try to avoid high shaped logos as we only have 50mm in height to embroider caps. This also applies for round logos with text inside it.

Check List for your Graphic Artist

  1. Make sure your graphic artist understands that you might use your logo for many different projects from car signs, business cards through to embroidery and promotional product.
  2. Follow the few good embroidery rules.
  3. Make sure that they supply you with a high res jpeg, a high res jpeg as a pdf, a pdf of your logo in VECTOR format, and a vector version from their graphics software.
  4. Make sure you ask for a 1 colour version of your logo in the above formats.

If you have any other questions, please do not hesitate to contact us.